Enterprise IT, Empathy and Culture

Recently, a disgruntled employee in our organization left a derisive comment on Yammer¹ about a password policy that was in place. He was frustrated as the policy added a truck load of friction to his work flow. He even went on to accuse the ‘policy makers’ of apathy.

What drove him to that point? There is a lot to unpack here.

Monopoly

Consider a B2C product; users have the option to jump ship in case they are annoyed with it. If they dislike Gmail, they can shift to Proton Mail. If they are incomfortable with…